How to facilitate live chatting with website visitors in Drupal?


Assume an ecommerce site created with Drupal 7 (such as those using Drupal Commerce). For such sites it would be great if the site visitors (either anonymous or logged in users) could interact in real time with somebody from the company behind such sites (site owner, employees, etc). E.g via some type of messaging about topics such as product details, etc.

Obviously, messages created during non-opening hours should not get lost, but instead it should be possible to temporary store them and process them somehow "later on".

Any suggestions about how to implement such real time interaction?



1 answer


Live chatting with anonymous users

That's easy ... there's a module for it, it's called My Live Chat. Some details about it (from its project page):

This module adds the necessary script to the footer of ones site for prompting users to chat via My Live Chat.

My LiveChat is a fast, high performance and most user-friendly live chat solution. My LiveChat allows you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search engine and keyword usage. Free version is also available.

Modules to facilitate messaging between users


The DrupalChat module allows visitors of your Drupal site to chat with each other privately or together in a public chatroom. Some more details about this module (from its project page):

This module enables sites to provide online support for their products/services, and thereby increases user engagement. Also, it is useful for social networking sites, forums, blogs, etc. It logs the user conversations so that they can be later viewed in message inbox.


The Privatemsg module allows your site's visitors to send private messages to each other. Some more details about this module (from its project page):

Perfect for community oriented sites, such as forums and social networking sites. Many additional features are available as separate modules.

Chat Room

The Chat Room module enables chat rooms to be set up on Drupal sites. No additional software is required. Some more details about this module (from its Community Documentation):

... uses AJAX to update chats without page reloads. Chatrooms and chats are nodes, providing easy access with many other modules, such as Views, CCK and Organic Groups. The module features chat in pop-up windows, invitations and private chats.

Chatroom is aimed primarily at tight integration with Drupal, not at being a highly scalable IRC or XMPP style solution.